Welcome to Creekside Mortgage, Inc. "Where Experience and Integrity Matter"

"This was our second time working with Creekside Mortgage. Our first experience was excellent, which is why me came back. This experience was even better. The employees we worked with continued to work above and beyond expectation. They were continually helpful as we worked through many hurdles and difficulties set up by Wells Fargo Home Mortgage, often going to bat for us when time and responsibilities did not allow my wife or I to communicate with them. We would enthusiastically suggest Creekside and its associates to anyone and especially to those that we know looking to use their VA benefits.


The Corffs
Oregon City, Oregon

Looking for incomparable customer service? Creekside is by far the most customer focused company I have dealt with in years. They worked with us on a personal level. We were assigned one agent, Chelsey Howard the Great, who worked with us exclusively throughout process. This was momentous for us, to only work with one contact person with a direct phone number, who is familiar with you and your loan. This made the process much easier then having to call an 800 number go through several automated channels to get information. Chelsey contacted us on a regular basis, reciprocating via phone, email, and text. As busy as Chelsey was, she always found time to follow through with what was promised and addressed our every concern. We never felt lost or uninformed about anything from the start of our application to signing with the title company.

Were there any issues? Yes, during the appraisal process, we did have some uncontrollable issues between the builder and the appraisal company, which was delaying the appraisal and jeopardizing our closing. At this time, we were surprised to receive a call from the President of Creekside, Mr. Kerry Greenwald, who was very forthcoming in explaining the circumstances behind the appraisal issues, how it would impact us, and what we can do to expedite the issues. We could tell Mr. Greenwald was genuinely sincere and concerned, which we found to be very ethical, steadfast, and trustworthy.

Thanks again Creekside Mortgage!

Kyle & Patty Moore
Brush Prairie, Washington

Recently my husband and I completed construction of our dream retirement beach house. Acquiring a construction loan at a time when lending institutions were less than accommodating for home loans, we faced several challenges. When the time came to convert from a construction loan to permanent financing, we were very fearful. Fortunately for us, my nephew and owner of Creekside Mortgage, Kerry Greenwald, was there to guide us through the process. We assumed since it was a new build we would be financing the same as a new purchase and the best interest rate would be with a conventional loan. We were wrong on both counts. It was considered a re-finance and a VA loan was definitely the way to go even with over 30% equity. We saved three quarter of a percent on the interest and the loan is assumable [meaning a non-veteran can take over the loan at the time of purchase], adding a value to our property we hadn't expected! Kerry, Kim, Pam and the rest of the team at Creekside kept our file on track and the entire process was painless. We closed on time and now we can relax and enjoy our new home. Kerry is family, but he is also a professional that has built an amazing company and team to support his clients.

Judy & Murv Schneider
Cannon Beach, Oregon

Dear Mike and Debbie,
I wish to thank you for helping me buy my new home using my Veteran Home Loan. You took the time to explain what he process was all about, and requested the proper forms in order to get me started. You got all the other Veteran Administration forms and approvals together and kept me informed along the way. I really appreciate the price range you gave me and locking my loan in at a great rate. Being retired, this helped me know what I could comfortably afford. Outstanding service. I will have no problem in recommending you and Creekside Mortgage to any Veterans seeking to use their Veteran Home Loan. Again, thank you for your professionalism and especially for taking care of our Veterans.

Edward W. Lincoln (USMC Vietnam Veteran)
Kelso, Washington

After being disappointed and disheartened by the whole experience of trying to get an equity loan from other financial institutions, we turned to Creekside Mortgage for some counseling and advice. Our intent was to get an equity loan, but after speaking with Elisa and Kerry, we decided it would be best to apply for a VA cash back refinance loan to get the necessary funding for our home improvement project. The experience from beginning to end was wonderful. Chelsey kept us well informed of which documents were needed and guided us every step of the way. Kerry called to lock the loan rate, explained what was expected, and how the refinance loan would work. With their attention to detail and guidance, the loan process from application to closing was completed in less than 30 days and Creekside Mortgage made it so easy. The staff is understanding, informative, knowledgeable, and they do exactly what they say they will do. If you are experiencing the "run around" from other lenders, we recommend Creekside Mortgage to get the job done right. They are straightforward, honest, and willing to help, even if it's just to lend a listening ear. Thank you so much for such a wonderful experience and getting us a great interest rate. We would not hesitate to contact Creekside Mortgage again.

Ramona and David
Edmonds, Washington

Kerry Greenwald & Kimberly Wellman,

Just wanted to drop you & your team a quick note, letting you know we appreciate the work that was done. As you know, I was very reluctant to refinance due to principal increase and, well, the bankruptcy. Wells Fargo had made it very clear that without re-opening our BK we couldn't reaffirm our loan there for we could not refinance. We had never missed a payment nor were we ever late on this loan and yet we were being denied one of the benefits of paying as agreed and that was the effect on our credit.

Not only did you manage to not increase our loan balance, but you helped us to rebuild our credit and all the while reducing our payments by a bit over $300 per month, all in less than 3 weeks.

Thank you, thank you, and thank you.

Gene & Carolyn Smith
Marysville, Washington

Dear Creekside Mortgage,

On 6/4/2012, I signed a contract with your company to process my VA Home Loan. The loan was started as promised on 6/10/2012 and completed on 8/31/2012 and Gayle was able to lock our VA interest rate in at a very low rate. There was not one day when the appropriate work was not done by Creekside.

The staff were all competent, polite, and respectful of my inquires. When the loan was started, all necessary documents were collected up front saving time.

I am very pleased with the loan and would recommend your company to any of my friends or relatives who might be interesed in similar loans. It is easy to see why your company has been in business since 1984.

As a manager, I appreciate the personal inquiries you made regarding the progress of the loan and my satisfaction with it.

Your Government Mortgage Specialist: Gayle, is one in a million. She has the rare combination of personality, job expertise, coordination ability, and most of all integrity. What Gayle says, you can stake your life on.

Thank you for this life changing experience, our family is very happy!

Richie and Meghan Holmes
Redmond, Oregon

Gayle Hepler was wonderful in assisting us in refinancing our home recently at a low interest rate of 3.449%. She was able to obtain a VA loan for us, combining both a 1st & 2nd mortgage. Both combined is now actually lower than our previous mortgage payment for the 1st alone!

Gayle and everyone on staff at Creekside Mortgage are professional & courteous. The process from start to finish went smoothly, making it a non-stressful experience. We would definitely recommend Gayle & Creekside Mortgage to anyone looking to refinance their home.

Al & Diana Tolenino
Battle Ground, Washington

Dear Gayle & Creekside Staff,

Thank you so much for your expert guidance and support during our loan process. I will highly recommend you to my military friends in this area. We are so happy in our new home and are very appreciative of all who helped us to get here.

Amethyst and Corey White
Salem, Oregon

Mike and Elisa were awesome! They helped make my home buying dream come true. I could not have done it without them. They are the BEST! Thank you!

Nancy Thompson
Ilwaco, Washington

I want to thank Gayle Hepler and the staff of Creekside Mortgage for assistance in the FHA refinance of my home.

As part of a divorce settlement this action was necessary. Gayle walked me through the process, making sure I understood the details and what was required of me. In what was already a very stressful situation, my concerns were addressed and my worries diminished. I am now the sole owner of my house, maintaining it for my children as 'home.

Shelley Parker
Vancouver, Washington

Thank you so very much for all your extra time and effort on the purchase of our new home. From the beginning you understood our unusual income sources, answered all our questions, responded quickly to inquiries, and especially helped us through last-minute questions. In our 44 years of marriage and 14 home purchases (!!) we've never had a more efficient, friendly, and understanding mortgage company. Creekside rates a perfect '10' in our book!

Dr. Gale and Donna Roid
Vancouver, Washington

It was a great experience dealing with Creekside Mortgage for our recent home refinance in May.

We had been trying to refinance for a couple of years now and were always turned down. (None of the government programs ever worked for us.) There was always some catch or glitch~ that would wind up saying we didn't qualify so we could not refinance.

We were told by our own lender they would not refinance us. This loan had mortgage insurance, and so we thought there was no hope to lower our rate and payment, until we asked Gayle Hepler at Creekside Mortgage, Inc. for help.

Gayle was able to help us refinance utilizing the new HARP 2.0 Refinance Relief program (for underwater home owners); and since our home mortgage was a Fannie Mae owned loan things worked out wonderfully! Gayle got this done in under 30 days! We not only were able to lower our interest rate 2 points, but are now saving over $300 a month too, which really comes in handy when raising three growing boys in this economy.

Thank you Gayle and your staff at Creekside Mortgage! We are so happy you got it done for us and we are thankful we were able to take advantage of the good, low interest rate too.

Jason and Aubrey Barkley
Hillsboro, Oregon

I just wanted to thank you for the tremendous service you have provided to me and my clients over the past year. Each one has been different, and you have worked through the challenges of each one, with great skill and diligence.I know in some cases, you have performed near miracles, and in my mind "you walk on water". I am especially proud of the work we have done together for our Veterans.Thank you for all you do and thank you for attending the closings (and taking those happy pictures!). I know that between us, our clients know and FEEL that they have been truly served.

Be sure to send KUDOS to your team at Creekside!

Gloria Matthews, Adamas Realty
Vancouver, Washington

Words cannot describe how we feel. YOU DID IT! You closed our loan in 15 days from start to finish, something we didn't think was possible. We applaud your professionalism and dedication. The work for our loan has been finished, but our new journey has just begun because of people like you who have helped make this day possible. We want to thank you for your dedication and act of kindness, and being there from the very start. Words cannot convey our gratitude for your tremendous work. If it was not for the hard work from each one of you, this day would not have happened until after the first part of the new year. Please thank everyone who worked so hard to make this day happen!

Mike & Karen Simmons
Vancouver, Washington

I have worked in the Title and Closing business for 18 years. I've seen the highs and lows of the real estate market over the year. This recent low has brought many obstacles that Lenders must comply with and these obstacles change on a daily basis. As a broker, I found Creekside Mortgage, Inc. to be willing to help everyone they work with as much as the clients they work for. As brokers they presented all of the information to us in a timely manner and maintained constant attention to the progress of a file. The personnel at Creekside were knowledgeable and extremely helpful. They were all a pleasure to work with. I haven't encountered an entire office in the lending industry that still prides themselves in customer service--not only for the clients they make loans for, but also for other industry specialists.

Kathryn (Kitty) Goodwin, VP/Manager, LPO, Pioneer Title Co.
Pullman, Washington

We wanted to share with you that we got the keys to our new house yesterday, and we are excited about our forthcoming move. Thank you for your assistance in making this all happen quickly and efficiently. Your commitment to friendly, yet professional, excellence has been greatly appreciated. Thanks again for your part in our successful home purchase.

Jim and Judi Gilles
Vancouver, Washington

I would like to express my thanks to Mike Frakes for taking me through the purchasing process with my new home as well as the refinancing process to reduce my monthly payments. I appreciate your clear communication and your keeping me updated each step of the way. I would certainly recommend you to a friend without hesitation.

Melody Taylor
Vancouver, Washington

My experience with Creekside Mortgage was incredible. I felt very well taken care of. Any time I had a question or a concern with any part of the process, you were quick to respond. Also, I was very impressed with how aggressive the office was in making sure I was taken care of and my loan was closed in record speed...two weeks! Thank you for everything!

Tonya Bean-Breedlove
Longview, Washington

Dear Gayle,
I just want to thank you for the tremendous service you have provided to me and my clients over the past year. Each one has been different, and you have worked through the challenges of each one, with great skill and diligence.

I know that in some cases, you have performed near miracles, and in my mind "you walk on water." I am especially proud of the work we have done for our Veterans.

Thank you for all you do, and thank you for attending the closings. (And taking those happy pictures!) I know that between us, our clients know and FEEL that they have truly been served.

Ooooh and be sure to send KUDOS to your TEAM at Creekside!

Gloria Matthews, Adamas Realty
Vancouver, Washington

I just refinanced my condo with Creekside Mortgage, and I think your firm did an excellent job. I was especially pleased with the service I receieved from Kerry's assistant, Jenn. She was always available when I needed something and kept me up to date via email.

Jeff Blackwell
Vancouver, Washington

Gayle Hepler is one of the most thorough mortgage brokers I have ever had the experience of working with. Her in-depth knowledge, superior communication skills and determination to help people has benefited my clients tremendously, and they have thanked me repeatedly for the introduction. I would recommend calling Gayle when you are considering obtaining any type of residential mortgage loan, because she's absolutely dynamite at what she does! She's nothing short of a miracle worker, and she won't let you down!

Tracey Branche, Oregon First Realty
Beaverton, Oregon

I was referred to Creekside Mortgage when I originally purchased my home, by a co-worker who had been very satisfied with the level of service provided by them. I have worked with Creekside now for my original loan and now a recent refinance. I got a personal call from Kerry, letting me know that interest rates were were dropping and we were able to bring my interest rate down by one point within a month! I have found Creekside Mortgage is a great company to work with. Being a first-time home owner I always have tons of questions. Jenn and Kerry never hesitate to answer or return my calls in a timely manner. In fact, I had a friend go with a different mortgage company and she had nothing but difficulties. Kerry volunteered and was able to partner up with her mortgage agent and facilitate the deal for her. If you are looking for excellent service with quick turnaround, I highly recommend Creekside!

Tonya Bean-Breedlove
Longview, Washington